Work Highlights
Syniti - Data Methodology, Migration, and Governance
Designed and maintained a comprehensive training curriculum for Syniti's data management solutions. Developed e-learning modules, instructor-led courses, and performance support materials for employees, customers, and partners. Focused on migration methodology, data governance, and database management.
Key Technologies: SAP, SQL, Articulate 360, LMS Platforms, Virtual Training Environments
Decisions - Business Process Automation
Served as the primary content developer for a B2B SaaS application, creating instructional materials, video walkthroughs, and documentation. Managed the company YouTube channel and hosted daily "Lunch and Learn" webinars to drive user adoption and engagement.
Key Technologies: Articulate 360, Storyline 360, Docebo (LMS), OBS, SharePoint, Camtasia
Charlotte Mecklenburg Public Schools - Technical Education
Taught comprehensive courses in Autodesk AutoCAD, focusing on both 2D drafting and 3D modeling, alongside foundational technical drawing principles. Demonstrated a proven ability to effectively engage and educate learners of all ages by adapting instructional methods to ensure broad student success. Upon completion of the program, learners successfully earned the industry-standard "AutoCAD Certified User" certification.
Key Technologies: Autodesk AutoCAD, Autodesk Inventor, Autodesk Revit, Canvas (LMS)
Apple - Technician & Trainer Program
Facilitated adult education programs on subjects ranging from company culture to technical certifications like Apple Mac Certified Technician (ACMT). Created a formal learning environment for group workshops and one-on-one training, receiving "Trainer" certification in 2015.
Key Technologies: macOS, iOS, Apple Hardware Diagnostics, Final Cut Pro X